FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on the destination.

2. Do you ship internationally?

Yes. We offer shipping to many countries worldwide.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

4. What is your return policy?

Returns are accepted within 14 days of delivery. Items must be unused and in their original condition.

5. Can I modify or cancel my order?

Please contact us as soon as possible. We will do our best to accommodate changes before the order is processed.

6. How can I contact customer support?

You can reach us at:

support@willowandtideco.com

We typically respond within 24–48 business hours.